Explore case studies from nine cross-sector organisations to learn about flexible working within different contexts
The widespread demand for flexible working and the significant policy drivers to improve flexible working and increase its use have underscored the need for real-life, evidence-based guidance to support flexible working implementation. In 2019 the CIPD therefore conducted in-depth research in collaboration with Affinity Health at Work. Our insight was drawn from cross-sector case studies, action learning events and reflective diaries.
Nine organisations contributed to these case studies. In each organisation, interviews were conducted with an HR professional, a line manager and a flexible worker to obtain a rounded perspective. A further case study was gathered from a job-share partnership (in which the job-sharers have worked together across different employers).
Across the different case study organisations, there was a wide range of examples of flexible working, including:
The full summaries of these case studies and practice highlights are collated here to give clear examples of flexible working operating within different contexts, including at senior levels and in roles and areas of organisations that are not traditionally seen as suitable for flexible working. By examining and adapting as appropriate some of the creative flexible working practices seen, organisations and people professionals can derive solutions that can help them to successfully enable flexible working whatever stage they are at on their journey.
Case study
Implementing flexible working produced benefits in terms of retention and reduced sickness absence
Case study
Experimentation is key when it comes to flexible working
Case study
Communication proved critical for making flexible working successful
Case study
CEO support and promotion of flexible working key to its success
Case study
Trust and good communication between line managers and colleagues essential for developing successful flexible working
Case study
Flexibility is equally beneficial for the organisation, employees and, importantly, clients
Case study
Successful implementation of flexible working looks different across different areas of the business
Case study
Finding a balance for both employee and business needs
Case study
Champion the process through line managers and people at different levels to overcome any resistance
Case study
Honesty and trust between a job-sharing partnership essential for it to work successfully
Watch this on-demand webinar to explore the findings of the 2026 CIPD HR Practices in Ireland report and what they reveal about change, leadership and the evolving strategic role of HR.
Explores the benefits of flexible working, the types of arrangements commonly used and gives practical tips on implementing flexible working practices
The annual HR practices in Ireland survey helps you to keep your finger on the pulse of what’s happening in the profession and facilitates benchmarking to improve practices and impact
Read the findings
Leading Voices is a series of short audio essays in which senior people professionals reflect on how they have tackled some of the profession's most pressing challenges.
Leading Voices is a series of short audio essays in which senior people professionals reflect on how they have tackled some of the profession's most pressing challenges.